Owner’s Help Center

How to Register as a Vacation Rental Host

How to Register as a Host In order to successfully be a host (https://likizolettings.co.ke/being-a-great-host/) on likizolettings.co.ke, there are certain steps you have to take. Here are the steps in the right order: - Go to homepage from our desktop version and click on sign up from the top bar menu. - On the mobile website, click on the icon on the right hand side of your screen and click on register. - Do not log in with Google or Facebook as this will not quality you to have a h...

How do I list my property with Likizo Lettings?

How do I list my property with Likizo Lettings? Welcome to Likizo Lettings and thanks for choosing to list your property with us! To make your listing process swift and easier, here’s a step-by-step guide to creating the perfect listing. Complete each of the following steps by entering the relevant information as you proceed: - You have to sign up with your email, a password will be generated and sent to your registered email. Log in and change your password. Fill in your details in the My P...

I list my property on other websites, how do I avoid double booking?

I list my property on other websites, how do I avoid double booking? Go to My Listings, (https://likizolettings.co.ke/user-dashboard/) choose the listing you want to edit. In the calendar section, you need to paste the external feed of the iCalendar from the other websites. Once you hit save the first synchronization is made and data gets imported. There is also a cron job that will check the feed every 3h hours for the new info. If you want to manually trigger the synchronization just push sa...

How to set custom price for different periods of time

How to set custom price for different periods of time When adding your listing, there are options for Price per night, Price per night for more than 7 days, Price per night for more than 28 days and Weekend price. But if you wish to set Seasonal daily price, use the Price Adjustment section as shown in the image below. To set custom price click the beginning date and end date (https://likizolettings.co.ke/media/2020/09/custom-price-e1588843775733.png)

Cancellation Policy

Cancellation Policy The owner determines the cancellation policy on his property. There are three cancellation policies available for owners to choose from, namely: Flexible, Moderate, and Strict. These policies determine if and how a refund for a confirmed booking will be processed with respect to your check-in date. They are also in effect for a no-show situation. Flexible: Cancellations made within 72 hours in advance of the check-in date will receive full refund. Moderate: Cancella...

How do I delete my custom price?

How do I delete my custom price? Go to My Listing, choose the listing to edit, then click on Price. Scroll to the bottom of the page, you will find your custom prices below the Price Adjustments, you can delete as shown below. (https://likizolettings.co.ke/media/2020/09/delete-custom-price.png)

What is Instant Booking and how does it work?

What is Instant Booking and how does it work? If you choose to allow instant booking, your bookings will be automatically confirmed without your interventions. That means you do not have to manually accept booking requests or send invoices. This feature is moderated by our team to make sure your listing is qualified. The criteria to be met are: - You update your calendar regularly - Set up your custom rates for the next 12 to 18 months - State your Cancellation policy. - Regularly upd...

How do I add bookings manually?

How do I add bookings manually? Go to User Dashboard (https://likizolettings.co.ke/user-dashboard/) -> My Listings -> Edit Property -> Calendar Select booking dates by clicking on the dates (selection is red), then Click on Book Period to save changes. Booked dates are blocked in the calendar and your listing will be unavailable for the booked period. (https://likizolettings.co.ke/media/2020/09/booked-dates.png)

How to delete my own booked period

How to delete my own booked period Go to My Bookings (https://likizolettings.co.ke/my-bookings/), there will be a list of your recent bookings. Choose the booking you want to cancel (the booking that was either manually entered or reserved by you) and click on Cancel my own booking. This will make the dates available on your calendar. (https://likizolettings.co.ke/media/2020/09/cancel-booked-dates.png)

When do I get paid for my bookings?

When do I get paid for my bookings? For all online bookings, Likizo Lettings provide payment security to both the guest and the owner by taking all payments securely via our website (https://likizolettings.co.ke). We will transfer the payment (less the service fee) to your PayPal account 24 hours after guests check in. Please be aware that we do not include security deposits in the payout. Security deposits will be refunded to the guest after check out without any damages. If you don't have...

Can I cancel an already confirmed booking?

Can I cancel an already confirmed booking? Yes, you can. But you will have to provide us a valid explanation as to why you have decided to cancel the booking. If you activated Instant Booking, you are expected to keep your calendars synced and updated regularly to avoid having to cancel any booking. Meanwhile, if there is no valid reason for the decision, you might be subjected to pay penalty for the inconveniences caused.