Traveler’s Help Center

How to search for a vacation rental?

How to search for a vacation rental? - Go to Home (https://likizolettings.co.ke) and input your destination. check-in date, check-out date and the number of people you are traveling with. - Click on Search. Upon completion of your search, you can narrow down to your need by moving the radius and/or price slider to filter the result to your preference. If on mobile, click on Advance Search or the submenu - Book A Vacation (https://likizolettings.co.ke/book/) and follow the steps st...

How to book a place on Likizo Lettings?

How to book a place on Likizo Lettings? Booking a place on Likizo Lettings implies that you are planning to spend some time in someone else’s place. Every host will like to know some details about their prospective guest, so we advise that you complete your profile. A profile with verified ID and a profile photo gives you more chances of getting your reservation confirmed. Find the right place for you: To do this, you need to input the dates and the number of guest for you to get the best...

How much does it cost to book a place on Likizo Lettings?

How much does it cost to book a place on Likizo Lettings? Booking you a perfect vacation rental is our priority, because it outweighs any financial gain. Meanwhile, in order to keep our service running, we request a token for the use of our services. - We charge this service fee to travelers for the use of our services. Any applicable service fee payable by renters who book a property on this website will be displayed at the time of booking. This service fee covers the use of the website...

What payment means do you accept on Likizo Lettings?

What payment means do you accept on Likizo Lettings? We accept all major credit and/or debit cards from all countries via PayPal. We are working on adding mobile money and other payment options. Paying with PayPal is easy and secure. If you do not have a PayPal account yet, Please click here (https://www.paypal.com) to sign up for one today.

Why can't I call the owner before I book?

Why can't I call the owner before I book? You can exchange contact details with the property owner once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking payment is secured and protected in case of a claim. If you have any questions before booking, you can send the property owner a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for you...

My booking is confirmed, how do I contact the property owner?

My booking is confirmed, how do I contact the property owner? This website has its own internal messaging system that you can use to contact the owner of the vacation rentals you are about to book in case you have any question. Log in to your account, search for the place you like, click on contact owner from the property page. Type in your message and send. We advise against sharing your contact details via the messaging system for security and privacy reasons. However, once your reservat...

Reschedule or Cancel a Booking

Reschedule or Cancel a Booking Do you already have a booking and you have a last minute change of plan? Yeah! These things happen and they may be beyond our control. Don't fret and follow the steps laid down below to reschedule or cancel your booking. Log into the website and go to your Dashboard. Go to Reservations (https://likizolettings.co.ke/my-reservations/)and choose the reservation you wish to cancel or reschedule. Click on Contact Owner and choose your new dates, should you wish...

Why do I have to sign up to make a booking?

Why do I have to sign up to make a booking? On LikizoLettings.co.ke (https://LikizoLettings.co.ke), register/login is mandatory to send a booking request. There are several important reasons for which we designed it to work this way - First of all, not wanting to register to send a booking is like wanting to have an email account without a way to identify yourself. And without registration, who will receive confirmation, who will receive invoices, messages or more important cancellation...

Can a host cancel a confirmed booking?

Can a host cancel a confirmed booking? Yes, the host has a right to cancel a booking before check in with explanation as to why he/she can not host the guest. The host has the final say on who and when to allow in his property. But they don't just cancel and disrupt guest's travel plans for fun, there must be a good explanation as to the reason for cancellation. In this case, the guest is fully refunded or offered a similar listing.